The UK’s premier artificial grass manufacturer

Privacy Policy

Privacy Notice TenCate Grass

General

This privacy statement sets out how TenCate Grass Holding bv and its subsidiaries ("TenCate Grass" or "we") uses and protects any information that you provide to TenCate Grass when you visit our websites and correspond with us.

What information do we collect?

When you visit our websites, you can contact us via the appropriate Contact section on the site. Through this, we collect all the information that you fill out, which may include your name, company, e-mail, country, your enquiry, how you heard about us and any other information you decide to provide.

You can also contact us via email and using the contact details listed on various parts of our website. If you contact us, we will collect your name, company and phone number, and any other information you provide us which we need to be of further assistance and communicate with you.

If you subscribe to our marketing communications, we will collect the information you provide us with, which may include your e-mail address, the topics for which you wish to receive updates or further information and any other information you decide to provide us with, such as your name, company and position. You can always unsubscribe from these messages by following the instructions in our emails.

If you are one of our customers, suppliers or prospects, we may process limited personal data in the course of our business relations with you, for example when you place an order, or request a sample. Such personal data may include your name, company and job title, e-mail address, telephone number, address, order details, and if applicable, credit registrations and credit limits.

We also collect information on the use of our websites via cookies. Please view the section "Cookies" below and our Cookie Notice[AA1]  for more information.

What do we do with the information we collect?

We may use your information for the following purposes:

When do we share your personal information with third parties?

If necessary to perform a service you request from us, to execute an order you have placed or to follow-up on your enquiries, we may share your information with other TenCate Grass entities or third party service providers, for example email and hosting providers such as Portal for Business, IT suppliers such as ICT Spirit and Cobra CRM and delivery services such as FedEx and DHL. Third party service providers will process your information on behalf of TenCate Grass for the purposes above.  When we share your data with these parties, we make sure that appropriate safeguards are taken to protect your information.

Some TenCate Grass entities and some partners and service providers are located outside of the European Economic Area, in particular the countries in which TenCate Grass has an office.  An overview of the global presence of TenCate Grass can be found here.

The transfer of data to our TenCate Grass entities outside of the European Economic Area (EEA) is protected by EU approved model clauses (read more here). For service providers and third parties outside of the EEA that are not subject to an adequacy decision (read more here) from the EC we also apply the aforementioned EU model clauses.  In addition, some of the service providers in the United States are Privacy Shield certified (read more here). If you wish to hear more about these safeguards, please contact us through the details further below.

How long do we store your data?

We retain information about you only for as long as needed for the purposes for which it was collected.

For example, if you are a customer or supplier of TenCate Grass or one of its subsidiaries, we will keep your information for the duration of the contractual relationship you or your company has with us and after the end of that relationship for as long as necessary to perform the purposes set out above or to comply with legal obligations such as tax obligations. Information we collect as a result of you subscribing to our marketing communications will be stored until you decide to withdraw your subscription.

How do we protect your data?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place technical and organisational measures to safeguard and secure the information we process from you.

What are your rights?

You are entitled to ask TenCate Grass for an overview of the information we have about you and also to correct or delete certain data, restrict processing of your data, or to ask TenCate Grass to transfer some of this information to other organisations. You can also object to some processing of your information and, where TenCate Grass has asked for your consent to process your information, you can withdraw this consent at any time.

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, you can get in touch at gdpr@tencategrass.com.  If you wish to opt out of receiving marketing communications for us, you can also do so by at any time using the "unsubscribe" link at the bottom of such e-mails.

In the event you have unresolved concerns, you also have the right to contact your local data protection authority. We hope this will not be necessary and would like to assure you we will do our best to resolve any dissatisfaction you may have.

Links to other websites

Our websites may contain links to other websites of interest. However, once you have used these links to leave our sites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


How do we use cookies?

Cookies

This Cookie Notice sets out how TenCate Grass Holding bv and its subsidiaries ("TenCate Grass" or "we") make use of cookies (or similar technologies).

The term 'cookies' is often used as a collective term for various types of techniques, such as HTML cookies, Flash cookies, scripts, web beacons or pixel tags. With each of these techniques, a small text file is placed by a web server on a visiting device, which can be read out during further use. For the sake of convenience, these techniques are hereinafter collectively referred to as "cookies". Cookies are used, among other things, to provide security for a website, to store settings, to log in to a website, to analyse how a website is used and to adjust the content of a website for the user.

What types of cookies we use

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential to enable you to move around our websites and use their features, such as accessing secure areas of a website. Without these cookies, some services you have asked for cannot be provided. Because such cookies are essential for using a site, these cookies cannot be turned off without severely affecting your use of a website.

Analytics Cookies

We use analytics cookies to help us understand how customers arrive at our sites, browse or use our sites and highlight areas where we can improve our websites such as navigation, experience and marketing campaigns.

Functionality Cookies

Functionality cookies remember login details and preferences and recall your language preferences where applicable. These are used to provide you with a more tailored and pleasant experience.

Advertising & Social Media cookies

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as to help measure the effectiveness of an advertising campaign.  These cookies are usually placed by third party advertising networks.  They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with personalised adverts when visiting other websites.

Social Media cookies

Further to the above, social media platforms such as LinkedIn and Twitter can use cookies to see if you are logged in and if you are enabled to "like" content or forward it to your contacts. Depending on your settings, these third parties may use your information for their own purposes, such as advertising. If you would like to know more about this, please refer to the privacy notice of these external parties.

Overview of cookies

Below you will find a list of cookies that are placed by TenCate Grass and by third parties. These overviews are a recent snapshot, and due to the non-static nature of the Internet and the third parties involved, it is possible that not all current cookies and/or sites can be found directly in this overview or that certain cookies have been modified or expired. TenCate Grass strives to keep this list as up to date as possible and is happy to help you. If you have any questions, please contact us.

Name

Permanent

Expiry

Purpose

ARRAffinity

Yes

 

This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

The main purpose of this cookie is: Strictly Necessary

_gid

No

6 months

This cookie is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

The main purpose of this cookie is: Analytics

_ga

No

2 years

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

The main purpose of this cookie is: Analytics

ASP.NET_SessionId

No

Session

General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.

The main purpose of this cookie is: Strictly Necessary

__utmz

No

6 months

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site.

The main purpose of this cookie is: Analytics

__utma

No

6 months

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It is used to calculate new and returning visitor statistics.

The main purpose of this cookie is: Analytics

Composite.Web.Html.AcceptAlert (LocalStorage)

Yes

 

Stores whether a visitor has clicked the EU cookie warning.

The main purpose of this cookie is: Functionality

DiD.UserRegion

No

Session

Stores the user continent/region based on the IP address.

The main purpose of this cookie is: Functionality

Pardot

Yes

 

Cookie name associated with services from marketing automation and lead generation platform Pardot.

The main purpose of this cookie is: Advertising & Social Media

Withdrawing consent

You can withdraw your consent to cookies by deleting them manually as explained below. 

Deleting cookies

Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first and third party cookies. Search for "cookies" under your web browser's “Help menu” for more information on cookie management features available to you. You can enable or disable cookies by modifying the settings in your browser.

You can also find out how to do this, and find more information on cookies at www.allaboutcookies.org. However, if you choose to disable cookies in your browser, you may be unable to complete certain activities on our websites or to correctly access certain parts of it. If you would like more information about interest-based advertising, including how to opt-out of these cookies, please visit http://youronlinechoices.eu/.

Questions
If you have any questions with regard to this notice, please contact us at:

gdpr@tencategrass.com

Changes

TenCate Grass may change this notice from time to time by updating this page. This notice is effective from 25 May 2018.

If you have any questions

If you have any questions requests with regard to this privacy statement, please contact us at:

gdpr@tencategrass.com

Changes and applicable law

TenCate Grass may change this privacy statement from time to time by updating this page. This privacy statement is effective from 25 May 2018.

How can we help?

TigerTurf manufactures and installs high quality products for a range of sports, leisure and landscape applications.

We are committed to providing expert knowledge and advice on synthetic turf products and systems, along with exceptional customer service before, during and after your purchase.