What To Look For When Selecting Artificial Grass Suppliers

So, you’ve decided that artificial grass is the way to go — less maintenance, year-round greenery, and a clean, consistent surface. But now comes the next big question: who should you trust to supply and install it?

Choosing the right artificial grass supplier isn’t just about picking the lowest quote or the flashiest website. It’s about finding a partner who understands your goals, your space, and the technical nuances of synthetic turf.

In this guide, we’ll walk you through what to look for, what to avoid, and how to make sure your artificial grass project delivers the results you’re hoping for — whether it’s for a school, sports field, commercial space or your own backyard.

Why Your Supplier Choice Matters

Installing artificial turf isn’t just a product purchase — it’s a service-based project with a long-term impact. A well-chosen supplier will guide you through:

• Turf selection suited to your environment and use case

• Professional installation, including drainage and base work

• Aftercare support, maintenance advice and warranty guidance

On the flip side, working with the wrong vendor could leave you with a lumpy, faded, poorly-draining surface — and no backup when things go wrong.

Let’s break down what to look for.

1. Proven Experience with Projects Like Yours

Every turf installation is different — but experience in your type of project is critical.

• Schools & Education: Ask about work with schools and playgrounds. We support facilities nationwide with school and playground turf designed for safe play and sport.

• Landscaping & Homes: Whether it’s a balcony, backyard or commercial green space, suppliers should have a portfolio of landscape turf projects  you can reference.

• Sporting Fields: Synthetic surfaces for football, cricket, hockey and multi-sports must meet specific standards. Our sports turf systems are trusted by clubs and councils across Australia.

Ask for case studies or photos. A good supplier will be proud to show them.

2. Product Quality and Certification

Don’t just take a brochure’s word for it. Look for:

• UV-stabilised fibres for sun resistance

• Durable backing with effective drainage holes

• Non-toxic materials (especially important for kids and pets)

• Test certifications or quality standards for wear and safety

At TigerTurf, we manufacture many of our products locally, designed specifically for Australia’s climate and safety expectations. That means less fading, better wear resistance, and peace of mind.

3. In-House vs. Outsourced Installers

Who’s actually laying your turf?

Some suppliers outsource installations to third-party contractors. That’s not always a bad thing, but it does mean quality can vary.

Working with a supplier who offers in-house artificial grass installation, or who partners with trained professionals they’ve vetted and supported, helps ensure consistency from quote to completion.

4. Transparency and Support

You’ll want a supplier who:

• Answers questions clearly

• Provides written quotes and scope breakdowns

• Offers realistic timelines (beware of “too fast” promises)

• Doesn’t push one-size-fits-all solutions

Artificial grass should be tailored to your space and use case. If you’re not being asked about things like soil condition, traffic levels, intended use, or water flow — that’s a red flag.

5. Aftercare and Warranty

Even the best synthetic grass can wear out over time without proper care. Look for:

• Maintenance guides or check-ins

• Clear warranty terms

• Ongoing support if issues arise

A trusted supplier doesn’t disappear after installation. We back our work with guidance and support for years to come — and you can always explore project inspiration or advice via our artificial grass solutions for architects.

Red Flags to Watch Out For

Here’s what should raise eyebrows:

• No website or contact details

• Extremely low prices (you’ll pay for it later)

• Pushy sales tactics

• No reviews, testimonials, or case studies

• Unwillingness to provide samples or site visits

A professional turf supplier won’t rush you — they’ll educate you.

Final Thoughts

The artificial grass industry has grown fast — and not every supplier can keep up. When it comes to creating a lasting, beautiful, and functional surface, choosing the right partner makes all the difference.

At TigerTurf, we’ve built our reputation over decades by supporting schools, councils, businesses, and homeowners with artificial turf solutions that work — and last.

Ready to start your project the right way? Get in touch with our team today to talk turf — and let’s create something exceptional together.